Core Principles
- Transparency and accountability.
- Secure transactions via CypherX escrow.
- Fair and evidence-based dispute resolution.
- Compliance with applicable laws.
H2 Gadgets
Policy & Trust Center
Trust & Safety Framework
Marketplace Trust & Safety Framework
Effective Date: 16th March, 2026
Governance Structure
- Super Admin oversees approvals, compliance, and investigations.
- Store Admins manage listings and fulfillment.
- Buyers inspect products and raise disputes when needed.
Vendor Verification & Moderation
- KYC Level 2 verification required.
- Products must be approved before storefront visibility.
- Super Admin may approve, reject, or request clarification.
Fraud Prevention
- Transaction monitoring and risk checks.
- IMEI verification for mobile devices.
- Escalation pathways for high-risk issues.
Enforcement & Reporting
- Listing removal and account suspension.
- Escrow investigations and dispute resolution.
- Reporting mechanisms for suspicious activity.